SIEB & MEYER: 150 Years of Expertise in Customer Support
Best Customer Service – Regardless of the Application
Good customer service is a top priority at SIEB & MEYER: The highly qualified service technicians of the Lueneburg based drive specialist have many years of experience and profound know-how in various and even unusual fields of application – this is a major benefit especially for customized projects.
"We implement many special solutions for our customers. Of course, these solutions require more extensive customer service than off-the-shelf products", says Torsten Blankenburg, CTO at SIEB & MEYER. "For this reason, we attach great importance to the advisory skills of our service technicians, so they can extensively advise the customers." The long-year experience of the team helps a lot: Altogether the seven service technicians have about 150 years professional experience. In addition, the company network plays a decisive role – especially the good connections to the development department: When a customized solution is implemented, the service technicians are always well-informed on the product specialties thanks to the active exchange of information with the colleagues.
Generally, the service staff must be skilled in providing solutions for many, often quite different applications: "Our service technicians work, for example, at an assembly line of an automobile manufacturer one day, advise a customer from the sector turbocompressors or volume aluminum cutting for aircraft construction on the next day and deal with an innovative prototype the day after", Blankenburg explains. "They can adapt quickly and flexibly to the individual application." This solution-oriented flexibility is only made possible by assigning particular devices or device groups to one service technician so he or she can familiarize with the specific sector in detail.
By the way: SIEB & MEYER service technicians are not just 'problem solvers' you can only consult in the event of damage but rather advisors. The customers can contact them throughout the project phase any time to gain information on various technical questions. In addition, they assist the customers during initial operation of machines and last but not least conduct training courses on a high technical level.
Beside assisting customers on site, SIEB & MEYER service staff also supports the customers via telephone, e-mail or Team Viewer. Each customer has a contact person he can call directly – nobody must take a detour via a hotline. Especially in the service sector it is not only important HOW but also WHEN service is conducted. In this regard SIEB & MEYER gets top marks from the customers, too: "Our customers often remark on our quick reaction times", says Blankenburg. "When service is required, we react quickly and without unnecessary bureaucracy."